We get messages from clients all of the time, asking us for details on how to get in touch with Parking Eye. Whether you’ve received a ticket that you’d like to appeal or you’d like to pay a fine. But before we get on to it, lets have a quick look who Parking Eye is:
Who Is ParkingEye?
ParkingEye Ltd is one of the UK’s largest private parking management companies. They operate parking systems for supermarkets, hospitals, retail parks, and other private landowners.
Their technology uses Automatic Number Plate Recognition (ANPR) cameras to record vehicles entering and leaving car parks. When a car stays longer than the permitted time or breaches terms and conditions, ParkingEye can issue a Parking Charge Notice (PCN) to the registered keeper’s address.
While these fines aren’t criminal offences like council-issued penalties, they are civil charges – and they can be enforced through the courts if ignored.
How to Contact Parking Eye
ParkingEye can be difficult to reach directly, but there are a few ways to contact them:
By post:
ParkingEye Ltd
PO Box 117
Blyth
NE24 9EJ
(Always send correspondence by recorded or special delivery.)
By phone: 0330 555 4444 (for payments only).
By email: info@parkingeye.co.uk (responses may be limited).
They also have an online chat service and a web contact form, though response times can vary.
Do I Have to Pay a ParkingEye Fine?
You don’t necessarily have to pay straight away. If you believe the fine was wrongly issued, you have the right to appeal.
However, there are deadlines: ParkingEye usually gives you 28 days from the date on the notice to appeal.
If you intend to challenge it, don’t pay the fine while your appeal is being reviewed.
If your appeal is rejected, you can escalate it to an independent appeal service (POPLA) within a further 28 days.
How to Appeal a Parking Eye Fine
You can appeal either:
Online via the ParkingEye website, or
By post (recorded delivery recommended).
Make sure you clearly explain your reasons for appealing and provide as much supporting evidence as possible.
Common Grounds for Appealing a ParkingEye Fine
You may have valid grounds to appeal if:
You weren’t given a 10-minute grace period before being charged.
Your vehicle broke down and you were waiting for assistance.
You have a disability or health condition that delayed your departure.
You were pregnant or unwell at the time.
Parking signage was unclear or missing.
You experienced an emergency.
You paid for parking and have proof of payment.
You received the notice more than 14 days after the alleged offence.
You no longer owned the vehicle (for example, it was leased or returned to a subscription provider).
Always include receipts, photos, or any other documentation that supports your case.
What Happens If You Lose Your Appeal
If ParkingEye rejects your appeal, you can take it to POPLA (Parking on Private Land Appeals) – an independent body that reviews private parking disputes.
You must submit your POPLA appeal within 28 days.
Provide all evidence again – photos, receipts, correspondence, etc.
If POPLA sides with you, the fine is cancelled.
If they uphold ParkingEye’s decision, you’ll need to pay within 28 days.
Failing to pay after this stage could result in your case being referred to Direct Collections Bailiffs Ltd or even escalated to court, which may lead to a County Court Judgement (CCJ) that can damage your credit record.
I Never Received the Original Fine — What Should I Do?
It’s not uncommon for fines to go to an old or incorrect address, especially after moving home.
If you’ve only just learned about a ParkingEye fine via a debt collection letter:
Contact ParkingEye immediately to explain that you never received the original notice.
Contact the debt collector (such as Direct Collections Bailiffs Ltd) to request a hold on any further action while the situation is reviewed.
Provide proof of your current address and any documentation showing you didn’t receive previous correspondence.
This may allow you to reset the appeal process and resolve the issue before it escalates.
If You Have a Leased or Subscription Vehicle
If your car is leased or part of a subscription service, the fine will usually be sent to the registered keeper – your leasing or subscription company.
These companies often pass the fine to you and may add an admin fee for handling the paperwork.
If the fine is later cancelled or found to be issued in error, you can:
Request a refund of the fine from ParkingEye.
Ask the lease or subscription provider to reconsider the admin charge (though they are not legally obliged to refund it).
If you’re unsure whether your subscription includes insurance, servicing, or fine handling, check your contract – and make sure your insurance policy details reflect the correct vehicle and address.
What Is ANPR and How Does It Work?
Automatic Number Plate Recognition (ANPR) is the camera technology used by companies like ParkingEye to monitor car park usage.
The cameras record vehicles entering and leaving a car park, matching this data with the DVLA’s vehicle register to issue parking charge notices.
Important: Keep Your Insurance Updated
Whenever you receive a fine, sell a car, or move home, remember to update your car insurance policy to make sure your address and vehicle details are correct.
Having the wrong address on file could affect your cover or even lead to a refused claim in the event of an accident.
You can quickly check that you’re fully protected by comparing car insurance quotes at einsure.uk – it only takes a few minutes and ensures your policy stays valid and up to date.
Disclaimer
This article is for general information only and does not constitute legal advice. einsure.uk is not affiliated with ParkingEye or any debt collection agency. For specific queries about an outstanding ParkingEye fine, contact the company directly using the contact details above.